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All Qantas flights from London Heathrow and Frankfurt to Asia have been cancelled till Friday. Flights between Australia and Asia are not affected.
Over 15,000 Qantas passengers have been affected by flight cancelations as a result of the volcanic ash cloud across European skies.
The airline’s spokesman David Epstein said in a statement.
"Qantas is urging passengers to reconsider any non-urgent travel to Europe," said Epstein, adding, “Customers due to travel on cancelled services will be transferred to next available scheduled services or offered a refund.”
Affected Qantas passengers will be able to rebook on the next available flight, reschedule to another within the next 12 months, or get a full refund of their tickets.
Qantas has also said that Europe bound passengers stranded in Bangkok, Singapore and Hong Kong and Bangkok that wish to return to Australia can take the next available flight home at no cost.
"At this time there is no new or additional seat availability on services to Europe until early May," said Epstein.
The option of adding extra flights to its European schedule to deal with the back-log when the crisis abates is being considered by the airline.
- For full information and further updates, see the special page on the Qantas website, here
- For the latest updated Qantas arrival and departure times, see their flight status information, here
British Airways regularly operates services as a flight partner with Qantas on the UK to Australia route.
The British carrier says it hopes to begin running long haul flights again after (UK)4pm today, depending on a "full and permanent" opening of European airspace.
However, all their flights between Europe and Sydney have been cancelled today and the situation will be reassessed on Wednesday according to a British Airways spokeswoman.
The airline is appealing to long haul travellers to consider giving up their seats to stranded people who need to get home.
In a statement on the BA website, the airline says, "If you are due to fly long haul in the five days after UK airspace is reopened, we would be grateful if you would consider whether your travel is essential so we can maximise space to fly people home. We will offer you a full refund or the opportunity to rebook for a later date."
- For full information and further updates, see the dedicated volcano ash disruptions page on the Britsh Airways website, here
- For the latest updated BA flights status information, see here
While unable to fly into Heathrow, the airline is continuing to fly to the Southern European hubs of Athens, Barcelona and Rome and has said that its flights to Turkey for Anzac Day commemorations were going ahead.
Its passengers stranded in Europe had been put up in hotels, a spokeswoman has said.
- For full information and further updates, see the News Alert page on the Singapore Airlines website, here
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