While big banks continue to be a go to choose for various individuals, there is a vocal community that is not satisfied with the overall service that they are providing. Along with not having some of the best customer care services, they are also susceptible to getting hacked. Fortunately, there are alternatives to big banks, such as the neobank DZING. In this DZING review, I will go over how this banking-as-a-service helps with improved customer support and security.
Improved Customer Support Options for All Customers
Possibly one of the biggest advantages that come with using DZING is that you will have access to better customer support options. Customer support is easily one of the most important things that people usually struggle with when using any online service of a bigger bank. If you have run into a problem, chances are that just getting a response can take a few days. But in the case of DZING, you expect answers in a relatively short time, along with solutions that you might be facing.
You can contact the customer support team using the dedicated email that they have provided. They are very quick to respond and will start looking into the issue that you are facing immediately. You can also contact them through social media such as Twitter or Instagram. They are especially responsive on Twitter, and you can even check if other users are having a similar issue to you. Through these customer support options, you can easily resolve issues that are keeping you from using the app effectively. So, you can easily get back to work.
Regular Updates with Added Features
Along with ensuring that all of their customers have access to effective customer support, DZING is also careful to keep updating its platform regularly. These regular updates bring in new features, stability options, and even improved security features. The regular updates do help with the overall customer satisfaction, but it also helps keep the app much safer. Regular updates to the build means that the team is able to cover up any vulnerabilities that hackers could use to get into the service.
Adding new features with frequent updates also means that the service is up to date with all of the modern industry trends. Therefore, you do not have to worry about possibly moving to another service provider because you cannot find the service that you want. You can even talk to the team through social media if you have any questions about features and if they will release something similar.
Improved Security to Keep Your Funds Safe
Possibly the most important thing that DZING offers all of its customers are some of the most effective security features in the industry. DZING is a regulated electronic money institution that lives up to all of the standards of the industry. Therefore, you do not have to worry about them possibly living up to their competitors. In fact, keeping in line with the strict regulatory requirements of the market is what makes them offer the best services.
DZING also holds a Tier 1 PCI DSS certification, ensuring that all transactions that you make are completely safe and encrypted. As a result, hackers will not be able to pick out the information that you are sending through while it is in transit.
Do Not Worry About Hidden Fees or Commissions
Transparency is very important to DZING, as they want to ensure customers are able to get the best of features. As a result, all of the transactions that you make can be viewed, letting you see where you spend your money. More importantly, there are no hidden fees or commissions that they will charge you when you are using their services. You can learn more about the fees and commissions that they do charge from the official website, as well as the exchange rate and tariffs, if they apply. Tariffs and exchange rate differences will only apply if you are making international purchases.
You will also have the option to pay using the DZING app directly, or connecting it with your Apple Pay or Google Pay accounts. So if the vendor does not let you pay through your DZING app, you can also pay through these other services with ease.
Conclusion
DZING focuses on offering you all of the benefits that you can get when using the services of a big bank, without having to worry about any of its downsides. You can easily make complaints to their customer support team, who will then respond to you very quickly. You will also have the option to talk to them about the issue you are facing online. Furthermore, there is also an increased attention to safety, with regular updates keeping the app safe from hacking, and PCI certification keeping all of your transactions safe.
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